Nomadic Address Update

Nomadic 9-1-1 Portal Support

Please click the links for more information on the following topics:

Phone Number Validation

Registration Process

Verification Code

Contact TELUS

Phone Number Validation

It may take up to 2 business days following installation of your phone line before the Nomadic 9-1-1 Portal will recognize your phone number, and allow you to publish a physical address for it. If the portal does not recognize your phone number 2 business days after installation of your phone line, please contact us.

Registration Process

We’ll send you a 5-digit verification code via an automated phone message to the number you registered. To complete the registration process, enter that code where prompted in the Nomadic 9-1-1 portal.

Verification Code

If you haven't received your verification code, confirm the following:
  • Did your phone ring? Can you place and receive calls?
    • Ensure that you are next to your phone, can answer it, and that it is functional
  • Do you have call forwarding activated?
    • Answer the automated call at the forwarded destination number
    • Deactivate call forwarding on the line that you’re registering
  • Did the automated call go to voicemail?
    • Check your voicemail for a message with your verification code
  • Did you wait up to 5 minutes and still not receive the automated call?
    • If not, you should receive a call with your verification code shortly
  • Is your phone / mobile app muted?
    • Unmute your phone or application and/or increase the ringer volume
If you can't receive your verification code online:
  • Wait 5 minutes before using the portal’s ‘Resend’ button. If the issue persists and you are still unable to obtain your verification code, please contact us.

Contact TELUS

When contacting TELUS support regarding a Nomadic 9-1-1 portal registration issue:
Online Chat (when available)
  • When available, a "Chat Now" button will appear on TELUS Business Support
  • When prompted, select “I am a TELUS Business customer needing information or support on my other services”, and then “Technical Assistance”
Request a Callback
  • For all contact information, please consult TELUS Business Support
  • Under the “Internet, phone & TV services” inquiry types, select “Technical support”
By Phone 24x7x365
  • For all contact information, please consult TELUS Business Support
  • If you have client or product specific toll-free support numbers, please use them to contact us
Phone Service Support
Small/medium business
1-800-361-3311 (press 1, followed by 2 for Business, then 3 for Repair)
Enterprise customers
1-877-710-0404 (press 1, followed by 2 for Business, then 1 for Repair)
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